From the days of the very first computer technicians, many principles of technical support have changed. In previous years, most computer technicians were college graduates with a degree; professionals that worked in focus groups and that concentrated on particular technologies that would cater to a specific need. Since then, many things have changed in how computers function for both businesses and services. With the integration of various types of programs since the days of various BSD and DOS programs to the modern versions of Windows, Mac OS and the Linux 4, technology has evolved considerably. In the modern era of technical support, various software companies have launched platforms that give the opportunity for those who wish to service their products through certification courses. A great example would be the Microsoft technical support certificate, also known as the MCSE. Information technology companies use various platforms within an operation. Having so many different platforms would mean that individuals may need to get either experience or certifications to fulfill the criteria.
There is one certification program that brings relevancy for all these platforms plus a solid training and evaluation for hardware technical support. CompTIA is an association that created the A+ certification back in 1993. The training and exam itself has gone through various upgrades through the years. There is a reason so many companies may consider taking candidates who have the certificate. Cory Brandon Soper completed taking the CompTIA A+ exam knowing that it would open more opportunities for him in the IT profession.